Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water that are featured in our category, Water Slides & Wate Combos. When renting a water inflatable, you are responsible for providing a water hose from the water source to where the inflatable will be setup
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
No we will not setup any inflatable rentals at public parks.
No Deliveries to PUBLIC PARKS
No Deliveries to Apartment Complexes
Will NOT setup on gravel or rocky ground
Will NOT setup Inflatable in any streets or cul de sacs
Will NOT setup Inflatable in any Retention Ponds or Retention Areas.
Will not go up or down any steps or stairs to make deliveries.
Will not setup in backyards where the gates are LESS than 44 inches wide unless it is a bounce house only (combos require 44 inch gate)
Will not setup at any event where inflatables are present from another vendor
Indoor setups require a double door for entrance and exit with the bar removed.
The area that the inflatable is to be setup MUST be clear of any sticks, rocks, & animal feces prior to delivery!
For any inflatable reservation, we require a $50 non-refundable deposit. This deposit applies towards your balance with the remainder due at time of delivery.
In the event of severe weather conditions (i.e. rain, high winds, or temperatures below 40 degrees) We reserve the right to cancel your reservations if you do not have a safe alternate location. If the reservation is cancelled due to weather, the deposit and any amount paid can be used towards a future rental for the next 90 days. The deposit and any other amount paid is non-refundable and will ONLY be given as a credit for 90 days. U Gotta Bounce reserves the right to make these decisions within 24 hours of the anticipated delivery time. We will not cancel any reservations due to weather until this time frame as weather can change. Rain, snow, winds above 15 mph, or temperatures below 40 degrees, are the ONLY reason the weather policy will go into effect. If your backyard is muddy due to rain, this does NOT put the weather policy into effect, we advise you to place tarps out to keep mud off the equipment or find an alternate location.